1. Introduction

Blossoms Hotels & Service Apartments (“we”, “our”, “us”) is committed to protecting the privacy of all guests who book and stay with us. This policy explains how we collect, use, store and protect guest information during booking, check-in, stay and checkout.

2. Information We Collect

We collect the following information for booking and stay purposes:

• Full name, phone number, email ID
• Address and ID proof (Aadhaar / Passport / Driving Licence as required by law)
• Payment details (UPI, card, bank transfer)
• Booking information and stay details
• CCTV footage for security
• Website/online usage data when booking online

3. How We Use Your Information

Your information is used only to:

• Process bookings and manage your stay
• Verify identity as required by Indian hospitality regulations
• Provide services including housekeeping, amenities and support
• Process payments and issue invoices
• Ensure security, safety and guest compliance
• Improve our property operations and customer experience

4. Sharing of Information

We may share guest data only with:

• Government authorities for legal compliance (C-form, police verification, etc.)
• Third-party service partners (payment gateway, IT support, housekeeping vendors)
• When legally required by courts, law enforcement or regulations

We never sell guest information.

5. Data Security

We use reasonable security measures to protect personal data from unauthorised access, misuse or disclosure. CCTV footage is stored for a limited period for safety purposes.

6. Guest Rights

Guests may request access, correction or deletion of their data unless restricted by law.

7. Updates to Policy

We may update this Privacy Policy periodically. The latest version will always be posted on our website.